Right of withdrawal
If for any reason you are not satisfied with your online purchase, you can return the unused items within 14 days of receipt. To make use of your right of withdrawal, we will ask you to fill in the return form (see below) within 14 days of receiving your package. We ask you to completely fill in the enclosed return form and send it back with your package to the following address:
De Kempenaerstraat 32-II
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot be accountable for the returned items.
If you have any questions about delivery or returns, please contact us at firstname.lastname@example.org.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Exchanges (if applicable)
We are happy to exchange the item(s). However, Maloka sells unique pieces and their availability is limited. We will do our best to exchange the item for something similar or something else that you choose (subject to availability). For more information, please send us an email at email@example.com and send your item to the address mentioned above.
Please fill in the return request by indicating the order number, the order date and the reason(s) to return.